Westland Heating & Air Conditioning Blog: Archive for the ‘Air Conditioning’ Category

HVAC Repairs: 3 Signs That It’s Time

Monday, August 12th, 2019

Air_Conditioning_Air_Conditioner_Repairing_Cold_Temperature_Work_Tool_Examining-meVigilance is key when it comes to a healthy heating system. If there are any strange noises, smells, leaks, or other phenomena occurring, you should always contact a professional to take a good look at your Avon, OH, HVAC system. Even with that disclaimer, it’s also helpful to know the signs that your system might need some serious repair.

Technicians often use a checklist to inspect specific components of your HVAC system to find problems. While you might not have a professionals’ checklist (unless you become a certified HVAC technician yourself), we can go over some of the more overt signs that there’s a serious problem with the machinery that controls the temperature of your home. This way you’ll know when to call the professionals.

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Fix Refrigerant Leaks Immediately!

Monday, July 29th, 2019

man-with-desk-fanDon’t let the title of this post mislead you. We are not suggesting that you should fix refrigerant leaks on your own immediately. Rather, we’re telling you that you need to contact a member of our team to fix them as soon as possible. Why? Because running an air conditioner that is low on refrigerant is going to put your system, your budget, and your comfort at serious risk. And this is definitely a job for HVAC professionals only.

When it comes to your air conditioning in Avon, OH, our team is absolutely the one that you want handling the repairs. What you need to do is learn how to recognize the signs of a potential refrigerant leak to begin with. Only then are you going to be able to respond to the threat in a timely fashion. Read on to learn more about what the refrigerant in your air conditioner actually does, as well as signs of trouble.

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AC Tip: Change That Filter!

Monday, July 15th, 2019

changing-filterIf you are serious about avoiding the need for air conditioning repair in Avon, OH, there are a few steps that you really need to take. You need to schedule your AC installation with trained professionals you can trust. That’s us. And you need to change your air filter regularly. That’s—well that’s actually up to you. Here’s why.

The air filter in your air conditioner plays a vital role in its overall performance. It also needs to be changed once every 1-3 months,  depending upon a few different factors. Yes, we’ll change your air filter when we tune up your system each year. And yes, you need to change it as needed the rest of the year! If you think that a dirty air filter can’t really be that big of a deal, then this is just the blog to set things straight.

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A Short Cycling Air Conditioner Is a Big Problem!

Monday, June 17th, 2019

technician-manifoldIt is truly amazing what some homeowners will convince themselves of if the alternative is simply dealing with a problem that they’d rather ignore. You may not know the term “short cycling,” but there’s a chance that you’ve encountered the problem yourself and that you’ve turned a blind eye to it. Unfortunately, doing so can have some pretty serious ramifications for your air conditioner in Westlake, OH. We’ll get into those problems and potential causes of short cycling below.

We’ll also offer up one explanation for the problem that can actually be resolved by the homeowners themselves. Typically, any problem with your air conditioner is going to demand professional attention. If the solution to the problem is not obvious, as in this one specific case, then it is time to call in a qualified technician. Ours are the ones that you want on your side when your AC goes south. We diagnose problems accurately the first time, and we fix them completely.

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What Goes Into a New Air Conditioning Installation?

Monday, June 3rd, 2019

ac-installationHow hard could it be to install a new air conditioner? For a licensed and certified HVAC contractor, it’s nothing they’re unfamiliar with. For the average homeowner or handyman, however, there’s a lot that you can miss.

Here’s a quick and simple rundown of some key points in an AC installation:

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The Time Has Come: AC Maintenance

Monday, May 20th, 2019

service-time

We’re well past winter, but not quite into summer just yet. But that’s a good thing, because right about now is the perfect time to get air conditioning maintenance!

Neglecting maintenance is just begging for problems. Not only does it lower your efficiency, but it also increases the chances of needing air conditioning repair in Avon, OH.

Don’t believe us? Here’s what you need to know about AC maintenance:

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5 Electrical Problems That Require Air Conditioning Repair

Monday, October 22nd, 2018

electricians-inspecting-circuit-breaker-panelYou discover one day that your air conditioner isn’t working. Uh oh.

If you’ve read our blog before, you’ll know that we like to cover common AC repair issues and their causes, and you may think to first look into those issues. However, even if you diligently change your air filter, check your evaporator coils for ice, and see no indication of a refrigerant leak, you might still have an AC repair problem you can’t locate. In that case, it could be a problem that’s much harder to spot: an electrical problem.

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Everything You Need to Know About Air Conditioner Leaks

Monday, October 8th, 2018

air-conditioning-repairEven for those who aren’t mechanically adept, most of us know that leaks in a machine are never a good sign. For your air conditioner, that’s also true most of the time. Sometimes it could be harmless condensation dripping off the machine. But in other cases, it could be something like…

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Setting A Temperature For Comfort

Thursday, September 27th, 2018

Westland Heating & Air Conditioning maintains a climate of family, performance and customer care

Jeff Mitchell, left, Vice President/service manager, and Zack Mitchell, President, chose the Variable Refrigerant Flow (VRF) system shown in the background for the company’s offices in Westlake, Ohio. Westland Heating & Air Conditioning is a leader in VRF technology and one of a few contractors able to offer this high-efficiency system.

Jeff Mitchell, left, Vice President/service manager, and Zack Mitchell, President, chose the Variable Refrigerant Flow (VRF) system shown in the background for the company’s offices in Westlake, Ohio. Westland Heating & Air Conditioning is a leader in VRF technology and one of a few contractors able to offer this high-efficiency system.

Service professional Sean Rusnak performs diagnostics on a VRF system.  All Westland Heating & Air Conditioning technicians are trained on start-up  procedures and the precise calculations required on these highly efficient systems.

Service professional Sean Rusnak performs diagnostics on a VRF system. All Westland Heating & Air Conditioning technicians are trained on start-up procedures and the precise calculations required on these highly efficient systems.

The father-and-son team of Jeff and Zack Mitchell has channeled its passion for the newest products and the best customer care to develop a family-focused atmosphere at Westland Heating & Air Conditioning (Westland).

Jeff and his wife, Debra, started the company in 1984 in Westlake, Ohio, after Jeff worked for several different residential HVAC and refrigeration contractors. “We found this to be one of the most fascinating industries to be in, but not all companies in it performed well from start to finish,” Jeff says. “When we started our own business, we were determined to make it phenomenal. When Zack joined us, he had the same passion for high performance and high-quality care for customers and employees, and that helped expand our sights even more.” From the beginning Debra managed the administrative and customer service needs while Jeff serviced customers in the field.

Steady Leadership

In 2009, Jeff turned over leadership to his son, Zack, who now is President; Jeff serves as Vice President and service manager. Debra is now retired and happily spending time with her grandchildren. The company takes care of customers with a combination of old-fashioned customer service and cutting-edge technology. “We’ve had a history of looking at new, innovative ideas,” Jeff says. “We evaluate new systems or processes from a performance and economic standpoint and are not afraid of bringing on new technology. The challenge is the learning curve, but the benefit for our customers is worth it. Plus, we stand behind everything we do and work with our manufacturers and customers to be sure everything is right. Sometimes it costs us money, but it’s worth the gain.” When Zack started working for the company in 1986, he was 14 and eager to learn everything. For four years, he worked part time cleaning the shop, working on inventory and stocking the trucks. He slowly transitioned into joining his dad and other techs on service calls. “I had a chance to go to college and play football, but I knew my passion was with the heating and air conditioning business, so I decided to stay with it and go through what my dad called ‘the Jeff Mitchell Technical Institute,’ ” Zack says.

He also attended a number of factory training sessions and service/sales seminars where he found his niche. “When Zack got more involved in the company, he went toward his passion for commercial construction, focused on sales there and expanded the business dramatically,” Jeff says. “Now it’s mostly repeat business from contractors and building owners. Today, we’re about 85 percent commercial and 15 percent residential.”

Specialized Systems

Early on, Westland became a leader in variable refrigerant flow (VRF). This HVAC technology uses refrigerant as both the cooling and heating medium and is conditioned by a single condensing unit. VRF gives building owners the ability to simultaneously have different rooms in a building use independent high-efficiency heating and cooling, which lends itself to both new construction and rehab, Jeff says.

“A lot of our projects are building rejuvenations, where we take old office or warehouse buildings and make them into multiple operations or small businesses. In this situation, the typical equipment is not economical to install. The VRF is ideal for buildings like these that have areas with different needs.”

Westland runs VRF in it offices and high-tech boilers in its warehouse and shop, which gives its technicians firsthand experience on how these systems operate. Not all HVAC contractors are as dedicated to the complex VRF system and choose not to offer it. “VRF requires special training and a commitment to high quality. It involves very precise calculations and start-up procedures that some companies are incapable of or unwilling to do,” Zack says. “For a building owner, the initial investment can be higher, but it offers a payback in energy savings of 10 years or less, which makes it worth it. Facilities that are trying to get LEED certified use this as a way to meet some of the energy-efficiency levels on both new construction and rehab work.”

Safe and Satisfied

Customer satisfaction is important at Westland. The message is prominent in its ads, constantly discussed within the company and supported by training and safety programs. “We make customers’ lives easier by giving them quality HVAC systems and the comfort that all is working well,” Jeff says. “That’s why we evaluate new technology and train our technicians on every step from install to service. We use in-house plus manufacturer training at their facilities. We dedicate thousands of man hours to staff training each year because we feel it’s important for staff safety and customer satisfaction.”

Safety is at the core of all training at Westland. Its offices include a classroom where suppliers, manufacturers and safety companies come to lead training sessions. Westland also contracts with a third-party safety company, Safety Controls Technology, to conduct impromptu safety audits. “We invest in having the right equipment for our teams and make sure everything is done in the utmost safe manner,” Zack says. “We do not allow our guys to attempt anything dangerous. To be sure everything is okay, Safety Controls goes unannounced to our jobsites to perform safety audits.”

The company’s dedication to customer satisfaction is a team effort. “As we interview people, we look for a passion for this profession besides a good skill set,” Jeff says. “This is something you don’t just do 40 hours a week and leave behind. Many of our staff choose to do some research and training after hours and have a real passion for the industry. That’s the culture that both Zack and I had over the years, and it transferred to our staff. We want to be the best and have dedicated the time and effort to do that.”

Westland currently employees 65 people, with tenure at the company ranging from 6 to 22 years. “Our technicians are highly trained, with certifications from multiple manufacturers as well as full training and certification for full VRF systems and pool dehumidification systems,” Jeff says. The team effort at Westland is supported in other ways, notes Steve Showalter, operations manager. “About four years ago, Zack wanted to provide more things for employees, so he had a complete gym put in here so anyone can work out. It helps develop the team atmosphere and encourages us to stay fit and have fun,” Steve says. “Each month we also have a company luncheon to discuss team-building programs and ways to give back to the community. The result is that more of us get together for bonding time and for community involvement.”

Last year, Westland teams participated in the Harvest for Hunger, an annual awareness campaign aimed at fighting hunger in 21 of Ohio’s counties. They have also supported the annual Marine Toys for Tots drive and recently donated labor to install a new HVAC system at a local home as part of a St. Jude Dream Home Giveaway. The equipment was donated by Trane through the company’s national program.

Future Generations

As Zack continues to manage Westland, the company is determined to have future generations of the Mitchell family and their employees’ families be involved. “We want to move forward with the same foresight we have of taking care of our customers. We have fathers and sons working here for a long time. We wouldn’t be in the position we are today without all the hard work of our wonderful team members. There’s a great feeling of mutual respect here and I feel that’s a sign we’re doing things the right way,” Zack says.

This desire to do the right thing has developed a combination of old-fashioned service and the latest technology that gives customers the best comfort and sets the standard for the next generation to follow.

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The Reason Your Air Conditioner Is Freezing

Monday, September 24th, 2018

evaporator-coilImagine this scenario:

Your air conditioner is acting funny one day. It doesn’t seem to be cooling your home much. You’re doubly sure it’s not cooling the home when you put your hand up to the air vent and feel very little air (despite the fact that you can hear the AC’s fan blowing). So you go to investigate, and what you find in your indoor AC unit is a giant, frozen over block of metal!

The block of metal is nothing unusual—that would be your evaporator coil. Read on to find out why a frozen evaporator coil is enough to warrant an emergency call with a North Olmsted HVAC company.

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